Segreto is working with retailers,
large & small, to help enhance customer service. If your
business depends on customer service excellence we can help
you to improve and maintain those levels of service.
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“With over 20 years experience
in the sales and customer service sector we have developed a
covert video recording system to
give you an unquestionable view of a customer’s experience
of your company”.
Information video
View the segreto information video by clicking here |
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Do I need Mystery shoppers ?
Welcome to our updated website.
We hope you find these pages useful in giving an idea of
the
work we do. We believe we can help you and your organisation
to be the best you can be.
One poor experience can be
enough to push a customer in the direction of your
competition!
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We hope you can find what you are
looking for, however if you want to contact us please leave
us your details.
Please do not use this form to become a mystery shopper or to contact the recruitment department. Please use form and email address on the recruitment page.
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Unhappy customers will tell at least 10 other people.
Over 90% of unhappy customers leave without telling you.
It costs 10 times as much to attract new customers as it does
to keep an existing one.
If a complaint can be resolved at the time over 90% of customers
will return to you.
Customers who are pleased with the level of service tend to
spend more and return more often. |
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